FAQs
What services does LCW offer?
Personal shopping and styling, wardrobe consultancy, private luxury sourcing and luxury gifting, each tailored to your individual requirements.
How does private sourcing work?
Tell us what you’re looking for, including any preferences, specifications or deadlines. We’ll review your request and advise on the next steps.
Can you find sold-out or hard-to-find items?
Finding sought-after and hard-to-locate pieces is one of our specialities. We draw on boutique relationships and specialist sourcing contacts to explore available options, including pieces that may be difficult to obtain through conventional retail channels. Availability is always subject to confirmation.
How do you verify authenticity?
We take care when assessing sourcing options and work to establish the authenticity and provenance of items before recommending a purchase. Verification methods depend on the item and supplier.
How much does the service cost?
Fees depend on the service and the nature of your request. Any applicable charges will be explained before you proceed.
How long does sourcing take?
Timelines depend on the item, location and availability. We’ll advise on estimated timescales wherever possible.
Can you help with urgent requests?
Yes. Let us know your deadline and we’ll advise what may be possible.
What happens if I change my mind?
Please contact us as soon as possible. Cancellation and return arrangements depend on the service, the order status and applicable terms and consumer rights.
Do you arrange boutique shopping events?
Yes. LCW can coordinate private shopping appointments and events at boutiques, subject to availability and individual arrangements.